Frequently Asked Questions

Do you provide free bids?

Yes! Our bids often consist of two steps. First, after a free consultation with a potential client, we typically put together a preliminary estimate that will give the customer a general idea of the cost. If the customer is satisfied with the price, we will then create a detailed bid with the final price that may differ from the preliminary bid by up to 20%.

What does the process of doing a remodel with ProComplete Homes look like?

After you reach out to us, we’ll schedule an onsite meeting with you to learn about your project ideas and wishes, and to identify any potential obstacles. Next, we give you a preliminary bid and an approximate timeline for the project to be completed. When and if you would like to move forward, we would provide you with a much more detailed and dialed-in proposal based on architectural/engineered drawings and interior design details. As soon as the contract, timeline, and plans are finalized, we will apply for permits.

Once permits are in-hand, the fun part begins. First we complete floor and dust protection procedures. Then, the demolition takes place, during which time we take extra care around anything that you wish to save for later use. After the demolition is complete, we start making your ideas come to life. This is a process of bringing in various tradesmen, each completing their respective tasks, cultivating a wow factor.

Throughout the entire remodeling process, we keep the site clean and safe. If you are living in the house during the renovation, we make sure to maintain an environment that’s as comfortable as possible, so you can go about your daily life feeling less disturbed than you might imagine. Our end goal is to make sure you are happy with your remodel from start to finish – from the initial phone calls to the experience all throughout, to the final product.

How involved do I need to be in the project?

Though we are fully equipped to successfully handle the project from start to finish, we like to have the customer’s input in preferences and comfort level in terms of budget when desired upgrades are considered. Oftentimes, we meet with customers once or twice a week to go over progress and discuss upcoming tasks, giving the client a chance to ask questions and provide input. We do, however, allow room for flexibility as some customers wish to meet daily or biweekly. In addition to face-to-face meetings, we provide regular updates via customers’ preferred mode of communication.

Is all of the work done in-house?

No. Our carpenters are professionals and diverse in their abilities, exceling in their field. However, we have also developed a vast network of engineers, architects, plumbers, electricians, etc. In the interest of providing top-notch results for you home, we involve a number of trusted subcontractors.

Is there a limit on the type of project you are willing to take on?

As long it’s a project involving a residential home, we are up to the task. Even so, we want to be fair and honest with our customers. If particular project is better suited for a company specializing in that specific arena, we will connect you with a top option.

How long will my remodel take?

A major remodel, such as a basement, or a house addition, can often take six to eight months. A bathroom remodel could take two months. That said, a more accurate timeframe can be given upon learning the customer’s budget and goals. Timelines can change some due to weather conditions, additional work requested, etc.

What assurance can I get that I’ll be happy with the finished result?

Before starting a project, we meticulously outline the scope of work to be done. We take the time to go over it with the customer to confirm that they are satisfied with the plan. We then procced to have the contract, with the agreed details of the remodel, signed. Ultimately, we understand that as a project advances, a customer’s vision may evolve and we ensure flexibility and adaptability to your preferences.

What sets you apart from other contractors?

Like all other contractors, we work hard to earn our customers’ trust, but it doesn’t stop there. There is a reason our logo includes the words “Integrity and Reliability.” Just because we may be right contractually, if a customer is unsatisfied, we go beyond the contract to provide a solution that is fair to all parties. Therefore, we place a great deal of importance on being fair, reasonable, and ethically sound.